1. All commercial offerings of Zestapeep by Ardouro Technologies Private Limited are delivered in the form of Services. These services are governed by the service delivery policy. Customers can choose to opt for the service of their choice in terms of workshops, classes, training sessions and plans. Customers will receive a confirmation mail once payment is processed and booking is received.
2. For services offered in continuation, customers will receive live session links and/or trainer/expert contact details within 3 working days of placing the order.
3. For classes cancelled by Trainer for any unforeseen reason will be adjusted by trainer on weekends, if this does not happen Zestapeep will compensate for these classes by adding those many days to your monthly subscription.
4. For classes missed by customers due to personal or due to any other reason will not be compensated. For any missed by customers due to personal medical emergencies Zestapeep will allow a maximum of 2 days of compensatory classes which will be added to their last date of subscription.
5. Monthly subscription amounts to a period of 30 days from the date of payment for booking.
6. Flexible batch time is allowed for a few classes, your batch remains the same as at the time of booking. If you wish to change batch timing before monthly subscription ends, you need to give prior intimation to Zestapeep.